Tag: J.D. Power

Porsche Performs the Best Overall on the JD Power Owner Satisfaction Study

July 26, 2014 lacarguy Porsche Tags: , , , , , , 0 Comments

Each year thousands of car shoppers put down premium amounts of money for luxury vehicles, but how many of those owners actually enjoy the vehicles that they purchase? A recent study from J.D. Power shows that Porsche owners are the happiest of the lot, making these vehicles one of the best investments that you can make if you’re looking for entertainment.

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In this comprehensive study Porsche was able to beat out its main competitors. The automaker scored ahead of Audi, Cadillac and BMW without a problem.

Porsche’s Results

Porsche received a score of 882 on the study putting it firmly in the lead ahead of it’s main competitors

Jaguar and Audi who received an 862 and 858 respectively. The results of this study show that Porsche owners really do enjoy their vehicles, and more importantly that Porsche owners enjoy their vehicles more than other car owners do.

What the Study Means

This comprehensive study asked owners to evaluate their vehicles over a list of 77 different attributes. After all of the different questions have been answered the vehicles are given a final score that falls somewhere on the 1,000 point scale. Porsche received the highest score of the study, showing that Porsche drivers enjoy their vehicles more than any other vehicle owner. One surprising result of this study was how far behind Cadillac was compared to Porsche. They received a mere 826 during the study which is still a respectable score, but far behind the Porsche lineup of vehicles.

Porsche Snags Segment Awards as Well

On top of taking a broad look at the different vehicle lineups, J.D. Power also examines different brands based on segment. Porsche managed to take home three different segment awards as well. Porsche received awards for their Boxster, the Cayenne, and the 911 giving them a strong foothold in a variety of different categories. The Boxster was voted best in the Compact Premium Sporty Car segment, the Cayenne won for the Midsize Premium SUV segment, and the 911 won the Premium Midsize Sporty car segment.

If you’re looking for one of the best vehicles for entertainment and pure enjoyment it could be in your best interests to go with a Porsche. The thousands of Porsche owners surveyed can’t be wrong, and it’s clear that Porsche designed vehicles are meant to please more effectively than many of their competitors. Out of all the models the Boxster, the Cayenne and 911 models are highest rated and well worth a test drive at a local dealership to get the full effect.

2013 Lexus LS Tops JD Power Initial Quality Study

June 27, 2013 lacarguy Lexus Tags: , , , , , 0 Comments

For the sixth year in a row, the Lexus LS leads the industry in J.D. Power and Associate’s 2013 Initial Quality Study. The LS was redesigned for the 2013 model year with dynamic, fresh styling that gives it greater road presence and a stronger identity while demonstrating significant improvement in driving dynamics, responsiveness, and handling.

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The model has seen great success and popularity since it hit dealerships. Last month, the LS sold 996 units, up an impressive 117.9 percent on both volume and daily sales record basis compared to May last year. It is the most technologically advanced model in the Lexus lineup and comes equipped an array of safety features including the industry’s most advanced Pre-Collision Safety System (A-PCS).

In the study, the Lexus LS received the highest score among all models in the industry with 59 problems per 100 vehicles (PP100) where the industry average stands at 113 problems per 100 vehicles sold. The study, which looks at problems experienced in the first 90 days of vehicle ownership, was redesigned in 2013 to better reflect issues related to new technologies and features.

The Lexus production facilities also took Plant Assembly Line Quality Awards.  The Yoshiwara, Japan plant (LX 570) was honored with the Gold Plant Assembly Line Quality Award, while the Kyushu 2, Japan plant (IS line, ES line, RX line) received a Silver Plant Assembly Line Quality Award.

Lexus Highest-Ranked Brand for Second Consecutive Year in J.D. Power Initial Quality Study

June 22, 2012 lacarguy Lexus, Toyota Tags: , , , , , , , , , , , 0 Comments

The J.D. Power Initial Quality Study, a touchstone for the industry’s current successes and failures in new-car design and production, has just released the results of its 2012 Initial Quality Study (IQS). Lexus was the highest-ranked brand for the second year in a row with the fewest problems per 100 vehicles. The brand was followed by two other luxury manufacturers, Jaguar and Porsche, which tied for second place. Cadillac and Honda rounded out the top five.

According to the study, as the North American automotive industry continues to recover, vehicle manufacturers post the strongest improvement in initial quality since 2009 and are producing higher-quality vehicles than ever before. Still, quality was hurt by widespread glitches in technology such as touch-screen controls and voice-recognition software, said David Sargent, vice president of global automotive at J.D. Power and Associates.

As manufacturers introduce increasingly sophisticated multimedia systems designed to enhance the ownership experience, owners more frequently cite these systems as a source of quality problems. For the first time in the 26-year history of the study, owners report more problems related to audio, entertainment, and navigation systems than in any other vehicle area. This is driven in part by a rapid increase in the fitment of new technology, such as voice recognition on mainstream models.

“Until recently, this type of sophisticated technology was found primarily on high-end models” said Sargent,  “However, over the past few years it has rapidly found its way into the automotive mainstream. For example, in 2012, more than 80 percent of owners indicate that their new vehicle has some form of hands-free technology.”

Toyota and Lexus vehicles captured five segment awards (Yaris, Corolla, ES 350, LS and RX) and five Toyota manufacturing facilities in Japan and North America won plant awards, including one Gold, in the 2012 Initial Quality Study (IQS), more than any other automaker in both categories.

The study also found:

  • Toyota has fewer problems than the premium brands industry average;
  • 15 Toyota, Lexus, and Scion models ranked in the top three of the segments they compete in;
  • Corolla is the highest performing non-premium model, it also ranks fifth overall;
  • The all-new Prius v garnered second place in a closely contested segment; and
  • The redesigned Camry scores even better than last year’s model

“We are very pleased with this year’s Initial Quality Study honors”, said Ray Tanguay, Senior Vice President and Chief Quality Officer Toyota Motor North America, Inc. “These accolades echo our enduring commitment to quality, value, and customer satisfaction”.

Toyota, Lexus and Scion Dominate J.D. Power 2012 Vehicle Dependability Study

February 16, 2012 lacarguy Lexus, Scion, Toyota Tags: , , , , , , , , , , , , , , , , , , , , , , , , 0 Comments

Eight Lexus, Toyota, and Scion models captured segment awards in the 2012 J.D. Power and Associates Vehicle Dependability Study, a performance equal to all other vehicle brands combined and more than twice as many as the runner-up nameplate.

The study also found:
  • Lexus is the number one nameplate improving by 23 fewer problems/100;
  • Toyota is the highest ranked non-premium nameplate and tied for third place overall, improving by 18 fewer problems/100; and
  • Scion achieves its highest ever position at fifth place, jumping up 17 positions and improving by 55 fewer problems/100.
“We are extremely pleased that not only did we win awards in eight of the 14 model segments, but that in two segments we finished one-two and made the podium in 12 segments overall”, said Jim Lentz, President and Chief Operating Officer Toyota Motor Sales, U.S.A., Inc.
2012 Vehicle Dependability Study performers by segment
Segment
Ranking
Model
Problems/100
Sub-Compact Car
1
Toyota Yaris
97
2
Scion xD
113
Compact Car
1
Toyota Prius
80
2
Toyota Corolla
93
Compact Crossover SUV
3
Toyota RAV4
121
Compact Multi-Purpose Vehicle
1
Scion xB
100
Compact Sporty Car
1
Scion tC
123
Entry Premium Car
1
Lexus ES350
81
Midsize Car
3
Toyota Camry
105
Midsize Crossover SUV
3
Toyota Highlander
111
Midsize Van
1
Toyota Sienna
123
Midsize Premium Crossover SUV
1
Lexus RX350
85
Large Premium Car*
1
Lexus LS460
72
Large Car
2
Toyota Avalon
100
Large Pick Up
1
Toyota Tundra
108
Lexus Nameplate
1
 
86
Toyota Nameplate
3 (tie)
 
104
Scion
5
 
111
Premium Brands Industry Average
129
Non-Premium Brands Industry Average
144

Additional examples of Toyota’s commitment to the highest standards for quality, safety, reliability and retained value include:

Audi Q5, Audi Q7 have top appeal in their luxury SUV segments, new J.D. Power and Associates study finds

July 16, 2010 lacarguy Audi, New Cars Tags: , , , , , , , , 0 Comments

Audi Q5, Audi Q7 have top appeal in their luxury SUV segments, new J.D. Power and Associates study finds

· J.D. Power and Associates Automotive Performance, Execution and Layout (APEAL) Study assesses how gratifying a new vehicle is to own

· The consumer-based rankings gave Audi top marks in Midsize Premium Crossover / SUV and Entry Premium Crossover / SUV segments

· Annual study examines how gratifying a new car is to drive and own

HERNDON, Va., July 16, 2010 – The only two sport-utility vehicles Audi offers – the Audi Q5 and the Audi Q7 – earned top rankings in their luxury Crossover / SUV categories in the newly released J.D. Power and Associates Automotive Performance, Execution and Layout (APEAL) Study.

Audi was one of only six brands surveyed that received at least two individual vehicle APEAL awards.

According to J.D. Power and Associates, the APEAL Study examines how gratifying a new vehicle is to own and drive, based on owner evaluations of more than 80 vehicle attributes. The 2010 APEAL Study is based on responses gathered between February and May 2010 from more than 76,000 purchasers and lessees of new 2010 model-year cars and trucks who were surveyed after the first 90 days of ownership.

“These latest J.D. Power and Associates study results demonstrate what our customers have been telling us for years,” said Johan de Nysschen, President, Audi of America. “Audi vehicles are thrilling to drive and captivate the consumer whenever they enter one. Our company’s exceptional growth in recent years is a testament to the quality experience our products provide.”

The Audi Q5 combines the dynamism of a sports sedan with an impressively versatile interior and a wide range of practical features for leisure and family use. Powerful, efficient engines, quattro permanent all-wheel drive and an agile suspension layout form an impressive technological package for on-road and off-road use. Highlights such as the innovative S tronic seven-speed dual-clutch transmission and the driving dynamics system Audi drive select are the evidence of the Audi commitment to progressive innovation. The sportiest SUV in its class, it is dynamic, multifunctional and comfortable.

The Audi Q7 is the luxury SUV for sporty individualists, for people who are seeking a vehicle that will take them anywhere they want to go for sports, recreation, and business. It is available with a gasoline engine and the popular Audi TDI ® clean diesel engine. With a standard third row on all models, the Q7 can accommodate up to seven passengers.

Audi ranked 6th overall in the study. J.D. Power and Associates said that historically, vehicle models achieving high APEAL scores have generated faster sales, higher profit margins, and less need for cash incentives. High levels of vehicle appeal also have a strong influence on customer recommendation rates.

To learn more about the J.D. Power and Associates APEAL Study, please go to http://www.jdpower.com/autos/articles/2010-APEAL-Study-Results.

ABOUT AUDI

Audi of America, Inc. and its 272 U.S. dealers offer a full line of German-engineered luxury vehicles. AUDI AG is among the most successful luxury automotive brands globally. During 2009 Audi outsold all other luxury brands in Europe, while in the U.S. market Audi posted the largest market share gain of any luxury automotive brand. Over the next few years, AUDI AG expects to spend nearly $2 billion annually on new products and technology. Visit www.audiusa.com or www.audiusanews.com for more information regarding Audi vehicle and business issues.